PRIVACY POLICY

Last updated: June 29, 2026

CocoaJoe's House of Cookies LLC ("CocoaJoe's Cookies," "we," "us," or "our")
respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what we collect, how we use it, and the choices you
have when you visit cocoajoes.com (the "Site") or order from us.

1. INFORMATION WE COLLECT
- Information you provide: name, email address, phone number, billing and
  shipping address, and payment information when you place an order, create an
  account, join our SMS or email lists, or contact us.
- Information collected automatically: device and browser type, IP address,
  pages viewed, and similar usage data collected through cookies and similar
  technologies.
- Information from third parties: our payment processor, shipping partners, and
  analytics or marketing providers (for example, Shopify) may share information
  with us to help us operate the Site and fulfill orders.

2. HOW WE USE YOUR INFORMATION
We use your information to:
- Process and deliver your orders and send order confirmations and delivery
  updates.
- Provide customer support and respond to your requests.
- Send marketing communications by SMS, email, or postal mail where you have
  opted in.
- Operate, improve, and secure the Site.
- Comply with our legal obligations.

3. SMS TEXT MESSAGING
By providing your mobile number and opting in at checkout or through our
sold-out waitlist signup, you consent to receive recurring automated marketing
and transactional text messages from CocoaJoe's Cookies, including order
confirmations, delivery notifications, review requests, and new-batch and
featured-flavor alerts. Consent is not a condition of any purchase.

Message frequency is approximately one to two messages per week. Message and
data rates may apply. Reply STOP to unsubscribe at any time, or HELP for help.

We do not sell, rent, or share your mobile phone number or your SMS opt-in
information with any third parties or affiliates for their own marketing
purposes. Mobile information collected for SMS is used solely to deliver the
messages you have requested.

4. HOW WE SHARE YOUR INFORMATION
We share personal information only as needed to run our business, including with:
- Service providers who process payments, host the Site, deliver orders, and
  send email or SMS on our behalf, under contracts that limit their use of your
  information to providing those services.
- Legal and safety recipients, when required by law or to protect our rights,
  our customers, or others.
- A successor entity in connection with a merger, acquisition, or sale of assets.

We do not sell your personal information, and as stated above we never share
mobile phone numbers or SMS consent for third-party marketing.

5. COOKIES AND TRACKING
We and our providers use cookies and similar technologies to keep the Site
working, remember your cart, measure performance, and support marketing. You can
control cookies through your browser settings; disabling them may affect some
features.

6. YOUR CHOICES AND RIGHTS
- Marketing email: click "unsubscribe" in any marketing email.
- SMS: reply STOP to any text to opt out, or HELP for help.
- Access, correction, or deletion: you may request a copy of your personal
  information, ask us to correct it, or ask us to delete it, subject to legal
  exceptions. Depending on where you live, you may have additional rights under
  laws such as the California Consumer Privacy Act. To exercise any of these,
  contact us using the details below.

7. DATA RETENTION
We keep your information for as long as needed to provide our products and
services, comply with our legal obligations, resolve disputes, and enforce our
agreements.

8. SECURITY
We use reasonable administrative, technical, and physical safeguards to protect
your information. No method of transmission or storage is completely secure, so
we cannot guarantee absolute security.

9. THIRD-PARTY LINKS
The Site may link to third-party websites. We are not responsible for the
privacy practices of those sites, and we encourage you to review their policies.

10. CHILDREN'S PRIVACY
The Site is not directed to children under 13, and we do not knowingly collect
personal information from children under 13.

11. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. We will post the updated
version on this page and revise the "Last updated" date above.

12. CONTACT US
CocoaJoe's House of Cookies LLC
Email: info@cocoajoes.com
Website: https://cocoajoes.com